Dynamics of integrating smart technology strategies for harnessing operational performance of state-owned enterprises in public transportation sector in Zimbabwe

Abstract

The aim of the study was to assess if integrating smart technology strategies in state-owned 
enterprises’ (SOEs) public transportation sector enhances operational performance in Zimbabwe. 
In this qualitative study, purposive sampling was used to select 20 participants from SOEs. 
Structured interviews were used to solicit data which then was analysed using thematic analysis 
and presented thematically. The study results revealed that progressions in smart digital 
technologies like big data analytics, the Internet of Things (IoT), artificial intelligence (AI), cloud 
computing, data-driven optimisation, automation and rider-focused design substantially improve 
efficiency, reliability, safety and sustainability across buses, trains, metros and intermediate public 
transit  for addressing endemic intelligent transportation challenges. Therefore, the study 
concludes that when the level of ICT usage is high in SOEs, vehicle maintenance, fuel 
management, driver management, vehicle replacement and service delivery are enhanced. 
Therefore, further exploration into any area to improve transport services, like fleet management, 
will have a positive impact on the value chain of essential goods and service. The Government can 
also develop comprehensive policies and business plans with general performance indicators and 
individual performance measures for each public ministry.